Hosting & Support

Secured website hosting, protecting and maintaining data on the cloud

Hosting

Complete, secured hosting and a stable, highly available environment.

  • Reduce costs, increase efficiency, lower maintenance on our cloud-hosted infrastructure. Also improves your disaster recovery strategy
  • Guaranteed 99.9% network uptime, excluding scheduled maintenance and system up- grades
  • Acceptable Use Policy implemented to provide clients guidelines to ensure appropriate use of web-related services and content
  • Strict adherence to security and ITIL protocols​
  • PCI-compliant hosting for eCommerce and retail solutions​
  • HIPAA compliant for secure confidentiality​​


Maintenance & Support

Fully managed maintenance and support packages.

  • Customer Support - via email and telephone, can act as primary or 2nd level support for your internal support team
  • Software Upgrades - periodic upgrades of core installation and satellite modules. Plus required pre-release production testing
  • Warranty - for software during warranty period, working with 3rd party vendors
  • Confidentiality - mutually protective confidentiality agreements
  • Support SLAs - as detailed in our support agreements, providing normal and priority support SLAs to ensure reliability
  • Standard Nightly Maintenance - window from 1am to 4am (CST). International clients may schedule alternate maintenance if required due to differing time zone

Additional Services

Content Management - Ingen systems can act as your complete content management service updating news, blogs, events, slideshows, newsletters and regular web site copy. We work with onsite content owners to get content refined, and published. Proven record of successfully working with hundreds of staff members throughout many businesses.


Copywriting - Ingen Systems writes copy for many clients, across various industries and market sectors. Content creation involves conducting interviews with subject experts and writing for specific audiences, while being effective for the web, and easy to digest. Web-based writing is critical to the 7 seconds a reader gives before navigating away from a page.


Mobile Application Development - Using our proprietary Ingen Mobile Framework, we provide data for mobile applications and mobile web sites asynchronously, all managed through your DNN web site. With data readily available, we can design mobile applications tailored to meet client needs and capable of robust business services. We build custom applications, as well as portable applications deployed in Android Marketplace, iTunes Store, Windows store, etc.